DO YOUR CLIENTS RATE YOU ?
Posted: April 28, 2015
I was recently asked by a very large organisation to express an opinion about a big commercial firm based outside London . Why ask me ? The astute reply was that they knew I was heavily involved in training and would have a view about awareness and competence . What had provoked their question was a survey showing that this firm had slipped in some satisfaction survey .
I answered honestly and said that whilst I had provided training for this entity I had not been asked to in the last 2 years . That seemed to confirm their suspicions . Intriguing stuff .
Source: Dominic Regan
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